Job Vacancy

Service Desk Engineer

Cha Aujla
This position is posted by Cha Aujla
Job Position
Service Desk Engineer
Job Duration
Permanent - from May 2020
Job Requirements
  • Professional Certificate/Nitec/Diploma/Specialist Diploma/Degree in IT Systems, Information System, Networking, Computer Engineering are welcome to apply.
  • Minimum 3 years of relevant experience required.
  • Fresh graduates need not apply.

 

Scope of Work

The Lyte Ventures tech team is looking for a Service Desk Engineer.

Your responsibilities will be:

  1. IT Asset Lifecycle Management (Procurement, Deployment, Tracking/Monitoring, Allocation, Retrieval, Inventory, and Disposal)
  2. IT Helpdesk Support
    1. Manage ticketing engine
    2. Establish and manage IT asset tracking.
    3. Ensuring timely response to organisational needs to basic tech support (i.e.  Printer, Scanner, Network, Wifi, Firewall, etc)
    4. Troubleshooting hardware and network issues.
    5. Backing up of device images.
    6. Managing roll-out of Device Policies, Lenovo Updates, Microsoft Windows Updates
    7. License Management
    8. Providing internal customer with a pleasant experience working with Helpdesk
    9. Vendor engagement and management for any required expertise in network/local-infra
    10. Work closely with HR for the provisioning of access rights, email accounts, and licenses.

 

 

Job Highlights

Working with us provides you the opportunity to: –

  • Learn through hands-on experience;
  • Adapt in a fast-paced team environment supporting other teams;
  • Work with Lyte Ventures’ team on corporate, commercial, technology, financial services, and intellectual property matters;
  • Meet and engage directly with clients, regulators, associates, external counsels, and foreign investors; and
  • To gain a better understanding of your interest and suitability with the fintech industry and in-house work.

We offer: –

  • Real responsibility from day one (maybe two);
  • Competitive compensation;
  • Employee benefits;
  • An open, collaborative community of learners;
  • Regular company and team events; and
  • Professional guidance and mentorship.
Job Application

Email your CV and cover letter to careers@lyteventures.com.